Karen Read, MSN, RN, Nurse Educator
Liberty Lutheran is meeting and exceeding the expectations of our senior customers in revolutionary ways. For the past two years, expert consultants in “Culture Change” have been training Artman and Paul’s Run staff in person-centered care – the new Liberty Way.
Karen Read, Liberty’s nurse educator says, “We have made a commitment to the Liberty Way that is changing how staff interacts with residents and increasing our understanding of people with memory loss. Now we know how to take the extra step to engage all of our residents. It’s given many of the staff an “aha” moment.”
More than 300 Liberty staff has received training in this new and exciting process known as PersonFirst. Designed to help staff gain better insight into the unique personalities, likes and dislikes of the residents they serve, PersonFirst focuses on the care of residents with memory loss and teaches staff how to identify and hone in on residents’ strengths, and the importance of music, laughter, and reminiscence.
Mary Apt is grateful to Liberty for this new training and says, “PersonFirst has given me the tools and confidence I needed to accept my new role as Household Coordinator at Artman. Now I’m much more comfortable being present, just quietly sitting with the residents, knowing it gives them comfort.”
Residents Connect in Community Circles
An important component of PersonFirst training is the Community Circles at Artman and Paul’s Run. These small groups form another way for residents and staff to connect with each other and strengthen their relationships. By focusing on one simple question, such as, “What was your favorite birthday?” they have the opportunity to share a story, learn more about each other and have a good time. Paul’s Run Executive Assistant, Rosemary Phillips, frequently facilitates a Community Circle and says, “I’ve been surprised by residents that are usually quiet who talk and share in a circle. We all usually have a laugh or two.”
Through our investment in the professional development of our staff, Liberty Lutheran continues its commitment to developing and supporting systems of care to meet the physical, emotional, social and spiritual needs of the people we serve – it’s the Liberty Way!
This is one of many amazing stories featured in Liberty Lutheran’s winter 2014 digital newsletter – At Liberty. Click here to see the entire online newsletter!