For Resident Sales Counselor at Paul’s Run, Rebecca Michels, building relationships and creating lasting connections with residents and families is not just her job, it’s what motivates and inspires her each day. Beginning her role at Paul’s Run in March of 2021, Rebecca’s experience in retirement living dates back 10 years, and she is so happy to begin her journey with this beautiful community.
“Working at other retirement communities, I’ve always known Paul’s Run to have a fabulous reputation. I’ve known this community for many years. My ex-husband’s grandparents came here for rehab about 20 years ago and my mother also about 10 years ago. They both spoke so highly about the community and the people who work and live here. It says so much about how great Paul’s Run really is,” Rebecca reflects.
Rebecca began her work in retirement living as a director of customer service for a local community. While there, she supported residents and families to ensure their happiness and fulfillment throughout their retired years. “It was an amazing experience to work so closely with residents. I felt very lucky to be the person who could be there for them when their family members couldn’t,” she says.
Finding Paul’s Run…
As time passed, Rebecca began to work in Social Services and then moved on to Admissions with a different community. Looking for other opportunities, Rebecca came across the Residential Sales Counselor position at Paul’s Run. “I thought to myself this is like the golden goose egg, how lucky could I get?” she laughs. “I was thrilled to have the opportunity to be a part of this team. Paul’s Run has always been an outstanding community and with Liberty Lutheran’s leadership, it makes it even more amazing,” she affirms.
As Residential Sales Counselor, Rebecca builds relationships with prospective residents and their families and helps them discover all that Paul’s Run has to offer. “A lot of my role is finding out what’s important to prospective residents. I strive to build that relationship from our very first conversation and discover more about who they are and what they’re looking for” she explains.
“Whether they’re coming to Paul’s Run because they want to downsize and not worry about managing a big house, or maybe because they want to socialize and meet new people, I want to help them discover those things and enjoy a worry-free, convenient lifestyle with friends and neighbors,” she adds.
It’s exciting to help residents and their families create a new home at Paul’s Run. I enjoy learning their interests and hobbies, their likes and dislikes. It’s rewarding to connect them with the people and programs that help them pursue their passions and expand their horizons for a fulfilling retirement. There’s so much for residents to enjoy in this community.Residential Sales Counselor at Paul’s Run, Rebecca Michels
Rebecca says one new activity that residents are especially excited about is their Cooking Club. “Residents get to share and swap their favorite recipes, which they are thrilled about. Not only do they share recipes with each other, but our Executive Chef does his own take on some of their dishes and will add them to our menus. It’s just a great experience for everyone,” she says.
In addition to a wide variety of community life programs, Rebecca introduces prospective residents and families to the community’s extensive in-house medical and wellness services. With an outstanding Medical Director and on-site nurse practitioners, residents have access to cardiology, podiatry, dermatology, EKG tests, bladder scans, and more without ever having to leave the community.
As Rebecca ensures new residents and families a smooth transition and outstanding living experience, she greatly enjoys strengthening her connections with the people who call this community home. “Several residents stop by my office to introduce themselves. They’re just wonderful people and very welcoming. The other day I was giving a tour, and a resident stopped me and said, ‘Living here is like being on a cruise ship without the boat.’ That is such a huge compliment and it shows how much residents truly love living here. I feel lucky to be a part of that excitement.”